Privacy Policy

Welcome to Clean Scale LLC. We operate a software-as-a-service (SaaS) platform that provides automated lead generation and marketing solutions specifically designed for cleaning businesses. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our services, or interact with us.

This policy applies to all users of our platform, including visitors to our website, potential customers requesting demos, and active subscribers to our services. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

We are committed to compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) for users in the European Economic Area, the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and other relevant privacy regulations.

We collect several categories of information to provide and improve our services:

Personal Identification Information

• Full name and business contact information
• Email address and phone number
• Company name and business details
• Job title and role within your organization
• Business address and location

Business Information

• Type of cleaning business you operate
• Current monthly revenue and business goals
• Marketing challenges and objectives
• Number of employees and service areas
• Target customer demographics

Technical Information

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our website
• Referral source and navigation patterns
• Cookies and similar tracking technologies

Usage Data

• Feature usage and platform interactions
• Campaign performance metrics
• Lead generation statistics
• Communication preferences
• Support ticket history and inquiries

Payment Information

• Billing name and address
• Payment method details (processed securely through third-party payment processors)
• Transaction history and invoices

Note: We do not directly store complete credit card numbers or sensitive payment information on our servers. Payment processing is handled by secure, PCI-compliant third-party payment processors.

We use the information we collect for the following specific purposes:

Service Delivery and Platform Operations

• Providing access to our lead generation and marketing automation platform
• Processing demo requests and scheduling consultations
• Managing your account and subscription
• Delivering cold email campaigns and marketing services
• Generating leads for your cleaning business
• Providing customer support and responding to inquiries

Communication and Marketing

• Sending transactional emails related to your account and services
• Providing product updates, newsletters, and marketing communications (with your consent)
• Conducting surveys and gathering feedback
• Sending promotional offers and special announcements

Platform Improvement and Analytics

• Analyzing usage patterns to improve our services
• Developing new features and functionality
• Conducting research and data analysis
• Troubleshooting technical issues
• Optimizing user experience and platform performance

Legal and Security

• Complying with legal obligations and regulations
• Protecting against fraud, abuse, and security threats
• Enforcing our Terms of Service and other policies
• Resolving disputes and investigating complaints
• Protecting the rights, property, and safety of Clean Scale, our users, and the public

Legal Basis for Processing (GDPR): For users in the EEA, we process personal data based on:

• Consent: Where you have given explicit consent for specific processing activities
• Contract Performance: To fulfill our contractual obligations in providing our services
• Legitimate Interests: For business operations, platform improvement, and security
• Legal Compliance: To comply with applicable laws and regulations

We do not sell your personal information. We may share your information with the following categories of third parties:

Service Providers and Business Partners

• Database Hosting: Supabase for secure data storage and management
• Payment Processors: To process subscription payments and billing
• Email Service Providers: To send transactional and marketing emails
• Analytics Providers: To understand platform usage and improve our services
• Customer Support Tools: To provide efficient customer service
• Cloud Infrastructure: For hosting and platform operations

Legal Requirements

We may disclose your information when required by law or in response to:

• Valid legal processes such as subpoenas or court orders
• Government or regulatory requests
• Law enforcement investigations
• Protection of our legal rights and property
• Prevention of fraud or security threats

Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the successor entity, subject to the same privacy protections outlined in this policy.

With Your Consent

We may share your information with other third parties when you explicitly consent to such sharing.

Important: All third-party service providers are contractually required to maintain the confidentiality and security of your personal information and are prohibited from using it for any purpose other than providing services to Clean Scale.

We use cookies and similar tracking technologies to enhance your experience, analyze platform usage, and provide personalized content.

Types of Cookies We Use

Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to:

• View and delete cookies
• Block third-party cookies
• Block cookies from specific websites
• Block all cookies
• Delete all cookies when you close your browser

Please note that disabling certain cookies may limit your ability to use some features of our platform.

Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activities tracked. We currently do not respond to DNT signals, as there is no industry-wide standard for how to interpret such signals.

Depending on your location, you may have specific rights regarding your personal information:

GDPR Rights (For EEA Residents)

CCPA/CPRA Rights (For California Residents)

How to Exercise Your Rights

To exercise any of these rights, please contact us at:

We will verify your identity before processing your request and respond within the timeframes required by applicable law (typically 30-45 days). You may also designate an authorized agent to make requests on your behalf.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention Periods

After the retention period expires, we securely delete or anonymize your personal information. In some cases, we may retain aggregated, anonymized data indefinitely for statistical purposes.

If you request deletion of your data, we will delete it within 30 days, except where retention is required by law or for legitimate business purposes (such as completing transactions, resolving disputes, or preventing fraud).

We implement robust technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Security Measures Include

• Encryption: All data transmitted between your device and our servers is encrypted using industry-standard TLS/SSL protocols
• Secure Database: Data at rest is stored using Supabase with encryption and secure access controls
• Access Controls: Strict role-based access controls limit employee access to personal information on a need-to-know basis
• Authentication: Multi-factor authentication and strong password requirements for all accounts
• Regular Audits: Periodic security assessments and vulnerability testing
• Monitoring: Real-time monitoring for suspicious activity and security threats
• Data Backups: Regular encrypted backups to prevent data loss
• Employee Training: Regular security and privacy training for all personnel

Data Breach Notification

In the unlikely event of a data breach that affects your personal information, we will:

• Notify affected individuals within 72 hours of discovery (as required by GDPR)
• Inform relevant supervisory authorities as required by law
• Provide detailed information about the breach and steps taken to address it
• Offer guidance on protective measures you can take

Important: While we implement strong security measures, no system is 100% secure. You are responsible for maintaining the confidentiality of your account credentials and should notify us immediately of any unauthorized access to your account.

Clean Scale LLC is based in the United States. If you access our services from outside the U.S., your information may be transferred to, stored, and processed in the United States or other countries where we or our service providers operate.

Transfer Safeguards

When we transfer personal data from the European Economic Area (EEA) or other regions with data protection laws to countries that may not provide the same level of protection, we implement appropriate safeguards, including:

• Standard Contractual Clauses: We use European Commission-approved Standard Contractual Clauses (SCCs) with our service providers
• Data Processing Agreements: Contractual obligations requiring adequate data protection measures
• Privacy Shield Principles: Adherence to applicable data transfer frameworks
• Adequacy Decisions: Relying on adequacy decisions from relevant authorities where applicable

By using our services, you acknowledge and consent to the transfer of your information to the United States and other jurisdictions as described in this Privacy Policy.

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children under 18 years of age. Our platform is designed for business-to-business (B2B) use by cleaning business owners and professionals.

If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete such information from our records as soon as possible.

If you believe that we have collected information from a child under 18, please contact us immediately at support@mycleanscale.com.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by:

• Updating the "Last Updated" date at the top of this policy
• Sending an email notification to your registered email address
• Displaying a prominent notice on our website
• For significant changes, requesting your renewed consent where required by law

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

If you do not agree with any changes, you may close your account and discontinue use of our services.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

For GDPR-related inquiries: If you are located in the European Economic Area and have concerns about our data practices, you have the right to lodge a complaint with your local data protection authority.

For CCPA-related inquiries: California residents can contact us using the information above to exercise their rights under the California Consumer Privacy Act.

We are committed to resolving privacy concerns promptly and will respond to all inquiries within 30 days.